Terms of service

Last updated 31 August 2026

These terms govern the use of TOC, the workforce compliance service for transport and logistics provided by Haulage One Stop Solution Ltd, company number 16774658, registered at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. In these terms “we” and “us” mean that company, and “TOC” means the service, the website at mytoc.co.uk and the TOC mobile apps.

1. Who is agreeing to what

There are two different agreements here, and which one applies to you depends on how you came to be using TOC.

If you are an organisation taking TOC on, whether a transport operator, a logistics or warehousing business, a consultancy or any other business, these terms are the agreement between us and you. You agree to them by entering into an order with us or by using TOC, whichever happens first. The person accepting on your behalf confirms they are authorised to do so.

If you were given an account by an organisation, and that covers almost everybody who uses TOC, you are not a party to the commercial agreement and you take on no payment or liability obligations under it. What applies to you is section 5, on how an account may be used, which you agree to by signing in. Your organisation decides what records TOC holds about you and what you are asked to do in it.

TOC is provided for business use. It is not offered to consumers, and accounts are created by organisations rather than by self-registration.

2. What TOC does

TOC holds records about the people an organisation is responsible for and the vehicles it operates. It records qualifications and their expiry, issues documents for people to read and acknowledge, records walkaround checks and defects, keeps an audit trail of what was done and by whom, and produces evidence packs from those records.

3. What TOC does not do

TOC is a record-keeping and reminder service. It does not make an organisation compliant, and it does not discharge any duty an operator owes.

Responsibility for meeting your own legal duties rests with you, and rests there whether or not TOC is used and whatever TOC shows. That includes the roadworthiness of vehicles, the competence and entitlement of the people who drive or operate them, working time and drivers’ hours, the safety of equipment, and anything a Traffic Commissioner, the DVSA, the Health and Safety Executive or any other authority requires of you.

Where you hold an operator licence, that includes its conditions and undertakings. Where you do not, the duties are no less yours: a warehouse running forklifts and a courier fleet of vans answer to a regulator too.

In particular, and without limiting that:

• TOC reports what has been entered into it. A record that is missing, wrong or out of date is not something TOC can detect or correct, and a screen showing nothing outstanding means nothing is outstanding in the records held, not that nothing is outstanding.
• Reminders and expiry warnings are a convenience. They may not arrive, may arrive late, or may not be seen. Do not rely on them as the only means of knowing something is due.
• Documents in the TOC Library are general material to be adapted, not legal advice and not advice on any particular operation. Whether a document is suitable, lawful and sufficient for an organisation is that organisation’s judgement, and adopting one does not make it so.
• A walkaround check recorded in TOC is a record that a driver answered some questions. It is not an assurance that a vehicle is roadworthy.
• We are not a solicitor, a transport consultant or a Transport Manager, and nothing in TOC or said by us is advice of that kind.

4. Accounts and security

An organisation is responsible for the accounts it creates, for who holds them, and for removing access from people who should no longer have it. Sign-in details must not be shared. Anything done through an account is treated as done by the person it belongs to.

Tell us promptly if you believe an account has been compromised. We may suspend an account or an organisation without notice where we reasonably believe it is necessary to protect the service or other customers, and we will say why as soon as we reasonably can.

5. How TOC may be used

This section applies to everybody using TOC, including people given an account.

You must not:

• use TOC unlawfully, or to hold or send anything unlawful;
• enter records you know to be false, including recording a walkaround check that was not carried out or an acknowledgement by somebody who did not give it;
• try to reach records belonging to another organisation, or probe, scan or test the security of the service;
• copy, resell or make TOC available to anybody outside the organisation the account belongs to, or use it to build a competing product;
• take the TOC Library content and distribute or sell it outside the organisation that adopted it;
• attempt to decompile or reverse engineer the software, except so far as the law allows.

Falsifying a compliance record is the one we take most seriously. It defeats the purpose of the service and puts the organisation at risk with its regulator, and we may suspend access where we reasonably believe it is happening.

6. The organisation’s records

Records an organisation puts into TOC belong to that organisation. We do not claim ownership of them and we do not use them for our own purposes. We use them to provide the service, and we may use information about how the service is used, in a form that identifies nobody and no organisation, to understand and improve it.

Where those records include personal data, the organisation is the controller and we are a processor acting on its instructions. Our privacy notice sets out how that works. The organisation is responsible for having a lawful basis for the records it holds and for telling the people concerned that it uses a service like this.

The organisation is responsible for the accuracy of what it enters. We do not verify licences, qualifications or any other record against any external source.

7. Our intellectual property

TOC, its software, its design and the TOC Library remain ours. Using TOC gives an organisation a non-exclusive, non-transferable right to use it for its own business while these terms are in force, and nothing more.

A document adopted from the TOC Library becomes the organisation’s own copy to edit and publish to its people, and remains its copy afterwards. That right does not extend to distributing or selling that content outside the organisation.

8. Availability

We work to keep TOC available and we do not promise it always will be. Maintenance, third-party failures and faults happen. Where we know about planned work that will interrupt the service we will give notice where we reasonably can.

The mobile apps hold work on the device and send it when a connection returns, so a driver can complete a check without signal. That is a feature of the apps and not a guarantee that records will always reach us.

We provide support by email at info@mytoc.co.uk. We do not commit to a response time unless we have agreed one in writing.

9. Fees

Where fees apply they are as agreed in the order. TOC does not currently take payments, and if that changes we will agree the fees with the organisation before charging anything.

10. Liability

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded.

Subject to that, and because this is an agreement between businesses:

• We are not liable for loss of profit, revenue, business, contracts, anticipated savings or goodwill, for reputational harm, or for any indirect or consequential loss, however it arises.
• We are not liable for any regulatory action, penalty, fine, prohibition or licence consequence suffered by an organisation. Those follow from how an operation is run, and section 3 explains why they are not ours to carry.
• We are not liable for loss arising from records that were wrong, missing or out of date when they were entered, or from a reminder that was not acted on.
• Our total liability for all claims arising in any twelve month period is limited to the greater of the fees paid by that organisation for TOC in that period and £5,000.

We keep backups so the service can be restored after a failure. Keeping your own copy of anything you would not want to lose remains sensible, and TOC lets an organisation export its records at any time.

11. Ending the agreement

An organisation may stop using TOC at any time. We may end the agreement by giving 30 days’ notice, or immediately if these terms are breached in a way that is serious or is not put right after we have asked.

For 30 days after the agreement ends, an organisation may export its records. After that we delete them, subject to anything we are required to keep and to backups ageing out on their own cycle. Our privacy notice covers the detail.

12. Changes

We may change TOC as it develops. We will not make a change that removes a material part of what an organisation is paying for without telling it first.

We may change these terms. Where a change materially affects an organisation we will give reasonable notice, and continuing to use TOC after it takes effect is acceptance of it. The date at the top shows when these terms last changed.

13. The mobile apps

The TOC apps are licensed, not sold. The licence is to use the app on a device you own or control, for the organisation whose account you hold, in line with the store’s usage rules.

Apps installed from the Apple App Store

The following apply where the app was obtained from Apple.

• This agreement is between you and us alone, not Apple. We, not Apple, are solely responsible for the app and its content.
• The licence is non-transferable and limited to use on an Apple-branded product you own or control, as permitted by the App Store usage rules.
• We are solely responsible for maintenance and support. Apple has no obligation to provide either.
• If the app fails to conform to any warranty that applies, you may notify Apple and Apple will refund any purchase price paid for it. To the maximum extent the law allows, Apple has no other warranty obligation, and any other claim, loss, liability, damage, cost or expense arising from a failure to conform is ours.
• We, not Apple, are responsible for addressing any claim about the app, including product liability claims, any claim that the app fails to conform to a legal or regulatory requirement, and claims under consumer protection or privacy law.
• We, not Apple, are responsible for investigating, defending, settling and discharging any claim that the app infringes a third party’s intellectual property.
• You confirm you are not in a country subject to a United States government embargo or designated as terrorist-supporting, and are not listed on any United States government list of prohibited or restricted parties.
• You must comply with any applicable third-party terms when using the app.
• Apple and Apple’s subsidiaries are third-party beneficiaries of this agreement, and on your acceptance of it Apple has the right, and is deemed to have accepted the right, to enforce it against you.
• Questions and complaints about the app go to Haulage One Stop Solution Ltd at info@mytoc.co.uk, or in writing to 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.

Apps installed from Google Play

Your use of the app is also subject to the Google Play Terms of Service. Google is not a party to this agreement and is not responsible for the app.

14. General

These terms and our privacy notice are the whole agreement between us about TOC, and replace anything said beforehand. Nothing here excludes liability for fraudulent misrepresentation.

We may transfer our rights and obligations to another company, for instance if the business is sold, and we will tell affected organisations if we do. An organisation may not transfer its rights without our written agreement.

If any part of these terms is found to be unenforceable, the rest continues to apply. Delaying enforcement of a right is not giving it up.

Except as section 13 provides for Apple, no one other than us and the organisation may enforce these terms.

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

15. Contact

Haulage One Stop Solution Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. Company number 16774658. Email info@mytoc.co.uk.